Cancellation Policy
A booked massage may be canceled by calling us and speaking to a front desk associate. Please be aware of our late cancellation policy. We respectfully request at least 24 hours notice if you need to cancel or rebook your service appointment.
We charge 50% of the service as a cancel/rebooking fee to the credit card on file to compensate our staff for missed wages when there is a last minute cancellation.
A No Call/No Show occurrence will incur a 100% charge of the scheduled service.
We recommend to arrive early
Arrive 10minutes prior to your scheduled massage to permit ample time for parking and check-in.
As a courtesy to other members and guests, we must start and end each massage service at the scheduled time; accordingly, we will not be able to extend the time of your service if you arrive late.
Communication during the treatment
Please communicate with your licensed service provider regarding table temperature, music volume and pressure technique to ensure your overall comfort. To enjoy the maximum benefit of your service our therapists will keep conversation to a minimum and we are also have a designated quiet zone area where services are performed. You are welcomed to breathe deeply and fully relax during your treatment. Always feel free to provide feedback about the pressure level, areas of special attention and anything else you deem necessary to make your treatment blissful.
How long are the services
Note all Services include time for dressing, consultation and undressing.
For example, a 60min service will be 5min before to consult with your therapist, use the restroom and disrobe, 50-minute hands on therapy and 5min after to redress and check out.
Membership Credits
Membership credits (use for services) will roll over and accumulate, can also be combined and use for extra services and upgrades, credits are also transferable. Credits purchased from a package are transferable too.
There is a $8 transfer fee.
Where can you submit a question?
If you want to contact the spa for any reason regarding your wellness program, credits balance or anything regarding our service please email us at massagekingdomspa@gmail.com